Frequently Asked Questions (FAQs)
Ordering
How do I place an order?
Browse our collections, add items to your cart, and proceed through our secure checkout process. You’ll receive an order confirmation email once your purchase is complete.
Can I modify or cancel my order?
Please contact us immediately if you need to change your order. We can only modify orders that have not yet entered the shipping process.
Where is my order confirmation email?
Check your spam or junk folder. If you can’t find it, you can also check your order status by logging into your account on our website.
Payment & Pricing
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Kirkland’s Gift Cards.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all your personal and payment information.
Do you offer price adjustments?
We honor price adjustments for 14 days from your purchase date if an item goes on sale. Contact Customer Service with your order information.
Shipping
What are your shipping options and costs?
We offer standard (4-7 business days, $6.99 or free on orders over $49), express (2-3 business days, $14.99), and next-day shipping (1 business day, $24.99).
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also track your order through your account on our website.
Do you ship internationally?
Currently, we only ship within the United States and to APO/FPO addresses.
Returns & Exchanges
What is your return policy?
Most items can be returned within 60 days of purchase in new, unused condition with original receipt. Some restrictions apply.
How do I return an item?
You can return items by mail using our online return portal or return them to any of our store locations. Visit nestandreflect.com to start your return.
When will I receive my refund?
Refunds are processed to your original payment method within 7-10 business days after we receive your return.
Products & Services
How do I care for my furniture?
Specific care instructions vary by material. Generally, use a soft, dry cloth for dusting and avoid direct sunlight and moisture.
Do you offer assembly services?
We do not offer assembly services at this time. All furniture requires customer assembly.
Are your products backed by a warranty?
Most products come with a manufacturer’s warranty. Specific warranty information is available with your product documentation.
Account & Technical
How do I create an account?
Click “Sign In” and then “Create Account” to set up your profile. This allows you to track orders and save favorites.
I forgot my password. How can I reset it?
Click “Forgot Password” on the sign-in page and follow the instructions sent to your email.
How do I update my account information?
Log into your account and navigate to “Account Settings” to update your personal information.
Other Questions
Do you have physical stores?
Yes, we have retail locations across the United States. Use our store locator to find one near you.
How can I check my gift card balance?
You can check your gift card balance online at nestandreflect.com or by calling the number on the back of your card.
Where can I find your privacy policy?
Our complete privacy policy is available on our website at nestandreflect.com.
For additional questions not covered here, please visit our full Customer Service section at nestandreflect.com. Our team is always happy to help!